FAQ- Frequently asked questions & answers
How long does my order take to be delivered?
Our delivery time is 3-5 business days within Finland. Please note that the estimated delivery time is an estimate and the time may vary due to external factors beyond our control.
What is a Designer Inspiration?
It's a product which is inspired by a stated designer fragrance, NOT a replica or copy, this is not to be confused.
Can I track my package?
Yes. When your package is sent from the warehouse, you will receive an email with a tracking link where you can follow your package.
Are your products Vegan Friendly and Cruelty-Free?
We only use Vegan Friendly Fragrance Oils, and of course they are cruelty free! We wouldn't have it any other way.
Are they safe to spray on clothes?
As there is a higher oil content to make them last longer, with ALL perfumes, not just Perfume Park's perfumes, we do recommend that you take care when applying on clothes, and of course you do so at your own risk.
How should I store my fragrances?
Please note as with all fragrances, they must be kept out of direct sunlight and away from hot/cold elements. Failure to do so may result in your product being affected.
What shipping options are there to choose from?
In Finland, you can choose between Posti, Postnord and Matkahuolto.
How much do I have to spend to get free shipping on my order?
59 euros.
My order has not arrived?
When your package is sent from our warehouse, you received an email with a tracking link where you can track your package. If you cannot see your package via the tracking link, please contact us to info@perfumepark.fi
I have received the wrong product or a product is missing from my order, what do I do?
We apologize for this. Email our customer service at info@perfumepark.fi and we will help you.
I have received a faulty product, what do I do?
We apologise for this. Email our customer service with a description of what is wrong with the product together with a picture or video showing how the product is faulty and we will help you.
I want to return an item, how do I do it?
All information on how to make a return can be found on our return policy.
How long do I have the right to return?
With us, you always have a 30-day right to return. Please check the terms of our return policy.
Does it cost to return an item?
In the event of a return, you are responsible for the return cost yourself.
My package has been damaged in transit, what do I do?
Contact our customer service by sending an email at info@perfumepark.fi along with a picture showing how the package has been damaged and we will be happy to help you further.
My payment went through but I didn't receive an order confirmation, what do I do?
Check your trash can if it has ended up there. If it does not, please contact us and we will help you further.
How can I see a product's ingredients?
On each product page you will find a complete list of ingredients under "Ingredients".
